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Privacy Policy for Dogs Love Darlene

Dogs Love Darlene ("we," "us," or "our") operates the website www.dogslovedarlene.com and provides in-home dog boarding, drop-in pet sitting services, and dog training. This Privacy Policy is designed to inform you about how we collect, use, protect, and disclose information and data when you use our services or interact with our website.


1. Information We Collect
We collect several different types of information for various purposes to provide and improve our services to you.


A. Personal Identification Information
We may collect personal information that you voluntarily provide to us when you inquire about services, book a service, or sign up for a newsletter. This may include:

  • Contact Information: Name, mailing address, email address, and phone number.

  • Pet Information: Your pet's name, breed, age, health conditions, veterinary contact information, feeding schedule, and behavioral notes.

  • Home Access Information: Details necessary to access your home for pet sitting, such as gate codes, lockbox codes, or alarm information (this is handled with extreme confidentiality and security).

  • Payment Information: Details required to process payments (e.g., credit card information, which is typically processed by a secure third-party payment processor).

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B. Usage Data

We may also collect information that your browser sends whenever you visit our website or when you access the service by or through a mobile device ("Usage Data"). This Usage Data may include information such as:

  • Your computer's Internet Protocol address (e.g., IP address).

  • Browser type and version.

  • The pages of our Service that you visit.

  • The time and date of your visit.

  • The time spent on those pages.

  • Unique device identifiers and other diagnostic data.

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C. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

  • Cookies: Small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

Dogs Love Darlene uses the collected data for various purposes:

  • To Provide and Maintain the Service: To operate our business and deliver the requested pet boarding, pet sitting, or training services.

  • To Manage Your Account: To manage your registration as a user of the Service and fulfill contracts.

  • To Communicate With You: To contact you via email, phone, or text regarding service updates, scheduling, or emergencies related to your pet.

  • For Customer Support: To respond to your inquiries and provide support.

  • For Billing and Payment Processing: To process transactions for the services you purchase.

  • To Improve Our Services: To monitor the usage of our website and services to make improvements.

  • For Marketing: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

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3. Sharing Your Information
We do not sell your Personal Data to anyone. We may share your Personal Data in the following situations:

 

  • With Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These parties are obligated to keep your information confidential.

  • For Legal Reasons: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to: Comply with a legal obligation. Protect and defend the rights or property of Dogs Love Darlene. Prevent or investigate possible wrongdoing in connection with the Service. Protect the personal safety of users of the Service or the public. Protect against legal liability.

  • In Case of Emergency: We will share your pet's information and your contact details with a designated veterinarian or emergency contact if necessary to care for your pet.

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4. Security of Data

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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5. Your Data Protection Rights

You have the right to request access to the personal information we hold about you and to ask for that information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information in Section 7.

  • Opt-Out of Marketing: You can opt-out of receiving any or all marketing communications from us by following the unsubscribe link or instructions provided in any email we send.

 

6. Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., links to a payment processor or a veterinarian's office). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

 

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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